About us

Our company

Welcome to our online store! We are a team of dedicated professionals committed to providing you with the best possible shopping experience. With our user-friendly interface, detailed product descriptions, and easy navigation, we aim to make your online shopping experience as seamless and enjoyable as possible.

Our Mission:

Our mission is to be the leading online retailer of high-quality products, providing our customers with an exceptional shopping experience. We believe in offering our customers the best possible value for their money, and we are committed to delivering quality products at affordable prices. 

Our Services:

At our online store, we offer a wide range of products, including electronics, home appliances, fresh produce and much more. Our online store is open 24/7, and you can shop from the comfort of your home or office at any time.

Operating hours: 

You can place your order online anytime. Deliveries are however done between 8 am and 6 pm. Any orders placed past 6 pm are delivered the next day.

Areas of coverage: 

You can place your order online anytime. Deliveries are however done between 8 am and 6 pm. Any orders placed past 6 pm are delivered the next day.

How can I contact you?

For any inquiries you can reach us through ours.

• Socials (Facebook, Twitter & Instagram)

• Chat web

• Call Back Request

• Emails.

Am I assured of quality items?

You can place your order online anytime. Deliveries are however done between 8 am and 6 pm. Any orders placed past 6 pm are delivered the next day.

Delivery charge:

The delivery charge may vary depending on multiple reasons such as location, preference, etc.

Am I able to Track my Order?

With our newly improved website every customer can track the progress of his/her order from the payment up to delivery.

What are your channels for refunds?

You can either opt to have your refund credited to your e-wallet or through your original order payment mode. The duration depends on the preferred channel of refund.

Current modes of payment:

• Mpesa

• Bank Transfers

• E-Vouchers

• Major Bank Cards

• Wallet 

Card payment security:

This has been achieved by working with a reputable Payment Gateway that is Payment Card Industry Data Security Standard PCI-DSS certified and ensuring that card transactions are processed over 3D-Secure technology (meaning the one who is making the payment needs to enter the Password and OTP before the amount can be deducted from the card holder’s bank account.)
PCI DSS means “Payment Card Industry Data Security Standard”. This is the highest security standard certificate in the credit card industry, and having it increases banking safety and security for iPay’s customers. PCI DSS compliance ensure that security is maintained during transaction processing, storing, or transmitting credit card information by adhering to a set of requirements issued by PCI DSS Council an organization that was founded by American Express, Discover, JCB International, MasterCard, and Visa for the purpose of protecting businesses and consumers against theft and fraudulent credit card activity.

Some of these features are,

• Data encryption via SSL protocol

• Fraud monitoring tools that review transactions

• 3D Secure processing

• PCI DSS Certification